Interview with Becky Stevenson, Business Improvement Consultant
Becky talks about our customers journey and how important it is to be aware of the start right through to the end... It may surprise some how early the journey starts.
WE mainly focus on the time with our customers and may forget the beginning and the end. Becky explains the 5 steps to breaking down the customer journey, as well as thinking about the salon owner's journey too.
This is definitely worth a listen to help you break down and look at your customers journey and to leave the customer WOWED!